Being an advocate with the Client Assistant Program perfectly fits my desire to help people, especially those from multicultural communities, to understand American systems and get the services they need. I receive calls from anyone who is receiving services from the public rehabilitation system. If the person has concerns about a counselor or decisions made by an agency, I listen to him or her and then talk with the other involved parties. We rely upon agency policy guidelines and the codes of federal regulations (CFR) to find informal solutions when possible, and we go to hearings if necessary. I especially enjoy reaching out to minority communities, and I have had some contacts with the Arab Community Center for Economic and Social Services as well as the Latino and other communities. Because of my training as a Rehabilitation Counselor I am able to understand the counselor's perspective as well as the client's. I also have the counseling skills that help with the process of mediation.

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